Once your order is lovingly packed and ready, you’ll get an email letting you know it’s on its way!

Your tracking number will follow in a separate email so you can watch your pretty package make its journey to you. After it ships, delivery usually takes 3–8 business days. Just a heads up — shipping times aren’t guaranteed, since things can sometimes take a detour depending on the carrier. But don’t worry, we’ll always do our best to make sure your order gets to you as soon as possible!

Once your order leaves our hands, it’s in the care of the shipping carrier — and while most packages arrive right on time, occasional delays or detours can happen.

If your tracking hasn’t updated or your package seems to be lost, don’t panic! Just send us a message and we’ll do our best to help sort things out. We’re always here to support you.

Because each piece is handmade to order with lots of love, all sales are final.

That said, we want you to be truly happy! If something arrives damaged or isn’t quite right, please reach out within 7 days of delivery — we’ll always do our best to make it right.

Yes! Every piece is handmade with care. That means a whole lot of love goes into every bead, clasp, and detail — just for you.

Treat your Le Nova piece like the little treasure it is! To keep it shining bright:

    •    Avoid water, perfumes, and lotions

    •    Store it in a soft pouch or jewelry box

    •    Give it a gentle wipe with a dry cloth after wearing

With a little love, your sparkle will stay radiant for a long time to come!